From: "Peter" <peter@punchvideo.com.sg>
To: "lzwiers" <lzwiers@audioxtra.com.au>
References: <A1911A6B1DDDD41199B000025550CE9D1E2849@MAIL>
Subject: Re:  DVA9690 problem- further comments
Date: Wed, 28 May 2003 12:22:23 -0700
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  Hi Mr Len Zwiers

            Thanks for information please remove the Coil L14 and use =
cable to short circuit.=20

                      Hi Peter=20

       =20

                      Thanks for your reply with this and the other =
email.  I hope you're getting better.=20

  =20

                      With regard to point (1) below concerning the =
DVA9690 I should have said that the DVD picture keeps flashing

                      and blinking on all the problem units. We have =
tested some on the bench and the problem still occurs. It even=20

                      occurs when we use an external DVD player and play =
it via the AV input of the DVA9690. But what we can not=20

                      understand is that when the picture is flashing on =
the DVA9690  in the car, it is not occurring on the RE7469=20

                      on the roof which is receiving its signal from the =
video output of the DVA9690. Therefore there must be a=20

                      problem with the circuit in the DVA9690. We are =
hoping to find a solution. Is there any further information that

                      you can give us?=20

  =20

                       Thanks Peter,

  =20

                       Regards=20
                       Len Zwiers

                       Product manager.

                =20

  =20

  =20

  -----Original Message-----
  From: Peter [mailto:peter@punchvideo.com.sg]=20
  Sent: Wednesday, 28 May 2003 3:01 AM
  To: lzwiers
  Subject: Re: Tech enquiry- DVA310 & DVA9690

  =20

  Hi Mr Lzwiers

  =20

              I'm sorry for the later reply.

  =20

  (1)          There are a number of DVA9690 that are installed in =
vehicles and they all have intermittent interference lines across the =
screen during DVD play mode.  The problem never occurs at the same place =
on the disc and the problem even occurs with new discs. We have also =
found that it occurs when you play a DVD signal form an external DVD =
player through the auxiliary input of the DVA9690. As well as that, when =
we connect an extra screen (such as an RE7469) to the DVA9690, that =
screen does not show any interference but the DVA9690 does.  Can you =
give us some suggestions as to where the problem may be, based on your =
past experience? If possible please take up the set and test on your =
service lab. to confirm the set is ok.

          Most of the time during installation the common problem, that =
the installer will ignore ex: 1) video cable tied with the speaker cable =
or power supply cable. 2) the set on top or below the power amp. 3)too =
near to the power supply 4) the set install under the sub woof (for =
changer only). 5) (Video Out) video cable use the "Y" joint splice =
connection.(to connect to two or more monitor .)

  =20

  (2)          Can you also suggest what may be causing a problem with a =
DVA310X that is installed in a vehicles dash?  The problem is that it =
will play any DVD for an hour and then stop with the words "wrong region =
setting" showing on the screen".  We have to wait another hour for it to =
cool down and it can play again. No adjustments to region-setting are =
required. However it will only play for another hour and the problem =
reappears. I 'm sorry I never came across but please kindly take up the =
set and test on your service lab. to confirm whether is because the =
power supply or the location is to hot???? =20

  =20

  Regards

  Peter Tan  =20

    From: lzwiers=20

    To: 'peter@punchvideo.com.sg'=20

    Cc:  ; =20

    Sent: Sunday, May 25, 2003 6:36 PM

    Subject: Tech enquiry- DVA310 & DVA9690

    =20

    Hello again Peter.

    =20

    I'm sorry to load you up with questions but there is also 2 other =
technical problems that we need to address urgently.

    =20

    (1)          There are a number of DVA9690 that are installed in =
vehicles and they all have intermittent interference lines across the =
screen during DVD play mode.  The problem never occurs at the same place =
on the disc and the problem even occurs with new discs. We have also =
found that it occurs when you play a DVD signal form an external DVD =
player through the auxiliary input of the DVA9690. As well as that, when =
we connect an extra screen (such as an RE7469) to the DVA9690, that =
screen does not show any interference but the DVA9690 does.  Can you =
give us some suggestions as to where the problem may be, based on your =
past experience?

    =20

    =20

    (2)          Can you also suggest what may be causing a problem with =
a DVA310X that is installed in a vehicles dash?  The problem is that it =
will play any DVD for an hour and then stop with the words "wrong region =
setting" showing on the screen".  We have to wait another hour for it to =
cool down and it can play again. No adjustments to region-setting are =
required. However it will only play for another hour and the problem =
reappears.=20

    =20

          =20

    =20

    Thanks again Peter,

    =20

    Regards

    Len Zwiers

    Product manager.

    =20

    =20


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<BODY bgColor=3Dwhite lang=3DEN-US link=3Dblue vLink=3Dpurple>
<DIV><FONT face=3DArial size=3D2>&nbsp;&nbsp;Hi Mr Len =
Zwiers</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3DArial=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p; Thanks=20
for information please remove the Coil L14 and use cable to short =
circuit.=20
</FONT></DIV>
<BLOCKQUOTE=20
style=3D"BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: =
0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
  <DIV>&nbsp;</DIV>
  <DIV class=3DSection1>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Hi Peter </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Thanks for your reply with this and the other email.&nbsp; I hope =
you're=20
  getting better. </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  With regard to point (1) below concerning the DVA9690 I should have =
said that=20
  the DVD picture keeps flashing</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  and blinking on all the problem units. We have tested some on the =
bench and=20
  the problem still occurs. It even </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  occurs when we use an external DVD player and play it via the AV input =
of the=20
  DVA9690. But what we can not </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  understand is that when the picture is flashing on the DVA9690 =
&nbsp;in the=20
  car, it is not occurring on the RE7469 </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  on the roof which is receiving its signal from the video output of the =

  DVA9690. Therefore there must be a </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  problem with the circuit in the DVA9690. We are hoping to find a =
solution. Is=20
  there any further information that</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  you can give us? </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Thanks Peter,</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Regards=20
  =
<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Len Zwiers</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  Product manager.</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;=20
  </SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
  style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
  style=3D"FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">-----Original=20
  Message-----<BR><B><SPAN style=3D"FONT-WEIGHT: bold">From:</SPAN></B> =
Peter=20
  [mailto:peter@punchvideo.com.sg] <BR><B><SPAN=20
  style=3D"FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, 28 May 2003 =
3:01=20
  AM<BR><B><SPAN style=3D"FONT-WEIGHT: bold">To:</SPAN></B> =
lzwiers<BR><B><SPAN=20
  style=3D"FONT-WEIGHT: bold">Subject:</SPAN></B> Re: Tech enquiry- =
DVA310 &amp;=20
  DVA9690</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3D"Times =
New Roman"=20
  size=3D3><SPAN style=3D"FONT-SIZE: 12pt">&nbsp;</SPAN></FONT></P>
  <DIV>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Hi Mr=20
  Lzwiers</SPAN></FONT></P></DIV>
  <DIV>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3D"Times =
New Roman"=20
  size=3D3><SPAN style=3D"FONT-SIZE: =
12pt">&nbsp;</SPAN></FONT></P></DIV>
  <DIV>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
  style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">&nbsp;&nbsp;&nbsp;=20
  &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; I'm sorry for the later=20
  reply.</SPAN></FONT></P></DIV>
  <DIV>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3D"Times =
New Roman"=20
  size=3D3><SPAN style=3D"FONT-SIZE: =
12pt">&nbsp;</SPAN></FONT></P></DIV>
  <DIV>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
  face=3DArial size=3D2><SPAN lang=3DEN-AU=20
  style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">(1)</SPAN></FONT><FONT=20
  size=3D1><SPAN lang=3DEN-AU=20
  style=3D"FONT-SIZE: =
7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  </SPAN></FONT><FONT face=3DArial size=3D2><SPAN lang=3DEN-AU=20
  style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">There are a number of =
DVA9690 that=20
  are installed in vehicles and they all have intermittent interference =
lines=20
  across the screen during DVD play mode.&nbsp; The problem never occurs =
at the=20
  same place on the disc and the problem even occurs with new discs. We =
have=20
  also found that it occurs when you play a DVD signal form an external =
DVD=20
  player through the auxiliary input of the DVA9690. As well as that, =
when we=20
  connect an extra screen (such as an RE7469) to the DVA9690, that =
screen does=20
  not show any interference but the DVA9690 does.&nbsp; Can you give us =
some=20
  suggestions as to where the problem may be, based on your past=20
  experience?<FONT color=3Dred><SPAN style=3D"COLOR: red">&nbsp;If =
possible please=20
  take up the set and test on your service lab. to confirm the set is=20
  ok.</SPAN></FONT></SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
  color=3Dred face=3DArial size=3D2><SPAN lang=3DEN-AU=20
  style=3D"COLOR: red; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;=20
  &nbsp;&nbsp;&nbsp; Most of the time during installation the common =
problem,=20
  that the installer will ignore ex: 1) video cable tied with the =
speaker cable=20
  or power supply cable. 2) the set on top or below the power amp. 3)too =
near to=20
  the power supply 4)&nbsp;the&nbsp;set install under the sub woof (for =
changer=20
  only).&nbsp;5) (Video Out) video cable use the "Y"&nbsp;joint splice=20
  connection.(to connect to two or more monitor .)</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
  face=3D"Times New Roman" size=3D3><SPAN=20
  style=3D"FONT-SIZE: 12pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
  color=3Dblack face=3DArial size=3D2><SPAN lang=3DEN-AU=20
  style=3D"COLOR: black; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">(2)</SPAN></FONT><FONT=20
  color=3Dblack size=3D1><SPAN lang=3DEN-AU=20
  style=3D"COLOR: black; FONT-SIZE: =
7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
  </SPAN></FONT><FONT color=3Dblack face=3DArial size=3D2><SPAN =
lang=3DEN-AU=20
  style=3D"COLOR: black; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Can you =
also suggest=20
  what may be causing a problem with a DVA310X that is installed in a =
vehicles=20
  dash? &nbsp;The problem is that it will play any DVD for an hour and =
then stop=20
  with the words "wrong region setting" showing on the screen".&nbsp; We =
have to=20
  wait another hour for it to cool down and it can play again. No =
adjustments to=20
  region-setting are required. However it will only play for another =
hour and=20
  the problem reappears. </SPAN></FONT><FONT color=3Dred face=3DArial =
size=3D2><SPAN=20
  lang=3DEN-AU style=3D"COLOR: red; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">I 'm sorry=20
  I never&nbsp;came across but please kindly take&nbsp;up the set and =
test on=20
  your service lab. to confirm&nbsp;whether is because the power supply =
or the=20
  location is to hot????&nbsp; </SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
  color=3Dred face=3D"Times New Roman" size=3D3><SPAN lang=3DEN-AU=20
  style=3D"COLOR: red; FONT-SIZE: 12pt">&nbsp;</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT color=3Dblack =
face=3DArial=20
  size=3D2><SPAN lang=3DEN-AU=20
  style=3D"COLOR: black; FONT-FAMILY: Arial; FONT-SIZE: =
10pt">Regards</SPAN></FONT></P>
  <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT color=3Dblack =
face=3DArial=20
  size=3D2><SPAN lang=3DEN-AU=20
  style=3D"COLOR: black; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Peter=20
  Tan&nbsp;</SPAN></FONT><FONT color=3Dblack><SPAN lang=3DEN-AU=20
  style=3D"COLOR: black">&nbsp; </SPAN></FONT></P></DIV>
  <BLOCKQUOTE=20
  style=3D"BORDER-BOTTOM: medium none; BORDER-LEFT: black 1.5pt solid; =
BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN: 5pt 0cm 5pt =
3.75pt; PADDING-BOTTOM: 0cm; PADDING-LEFT: 4pt; PADDING-RIGHT: 0cm; =
PADDING-TOP: 0cm">
    <DIV style=3D"font-color: black">
    <P class=3DMsoNormal style=3D"BACKGROUND: #e4e4e4; MARGIN-LEFT: =
36pt"><B><FONT=20
    face=3DArial size=3D2><SPAN=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt; FONT-WEIGHT: =
bold">From:</SPAN></FONT></B><FONT=20
    face=3DArial size=3D2><SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt"> <A=20
    href=3D"mailto:lzwiers@audioxtra.com.au"=20
    title=3Dlzwiers@audioxtra.com.au>lzwiers</A> =
</SPAN></FONT></P></DIV>
    <DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><B><FONT =
face=3DArial=20
    size=3D2><SPAN=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt; FONT-WEIGHT: =
bold">To:</SPAN></FONT></B><FONT=20
    face=3DArial size=3D2><SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt"> <A=20
    href=3D"mailto:'peter@punchvideo.com.sg'"=20
    title=3Dpeter@punchvideo.com.sg>'peter@punchvideo.com.sg'</A>=20
    </SPAN></FONT></P></DIV>
    <DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><B><FONT =
face=3DArial=20
    size=3D2><SPAN=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt; FONT-WEIGHT: =
bold">Cc:</SPAN></FONT></B><FONT=20
    face=3DArial size=3D2><SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;=20
    ;&nbsp; </SPAN></FONT></P></DIV>
    <DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><B><FONT =
face=3DArial=20
    size=3D2><SPAN=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt; FONT-WEIGHT: =
bold">Sent:</SPAN></FONT></B><FONT=20
    face=3DArial size=3D2><SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt"> Sunday,=20
    May 25, 2003 6:36 PM</SPAN></FONT></P></DIV>
    <DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><B><FONT =
face=3DArial=20
    size=3D2><SPAN=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt; FONT-WEIGHT: =
bold">Subject:</SPAN></FONT></B><FONT=20
    face=3DArial size=3D2><SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt"> Tech=20
    enquiry- DVA310 &amp; DVA9690</SPAN></FONT></P></DIV>
    <DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3D"Times =
New Roman"=20
    size=3D3><SPAN style=3D"FONT-SIZE: =
12pt">&nbsp;</SPAN></FONT></P></DIV>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Hello =
again=20
    Peter.</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">I'm sorry =
to load you=20
    up with questions but there is also 2 other technical problems that =
we need=20
    to address urgently.</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
    face=3DArial size=3D2><SPAN lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">(1)</SPAN></FONT><FONT =

    size=3D1><SPAN lang=3DEN-AU=20
    style=3D"FONT-SIZE: =
7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
    </SPAN></FONT><FONT face=3DArial size=3D2><SPAN lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">There are a number of =
DVA9690=20
    that are installed in vehicles and they all have intermittent =
interference=20
    lines across the screen during DVD play mode.&nbsp; The problem =
never occurs=20
    at the same place on the disc and the problem even occurs with new =
discs. We=20
    have also found that it occurs when you play a DVD signal form an =
external=20
    DVD player through the auxiliary input of the DVA9690. As well as =
that, when=20
    we connect an extra screen (such as an RE7469) to the DVA9690, that =
screen=20
    does not show any interference but the DVA9690 does.&nbsp; Can you =
give us=20
    some suggestions as to where the problem may be, based on your past=20
    experience?</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 65.25pt; TEXT-INDENT: =
-26.25pt"><FONT=20
    face=3DArial size=3D2><SPAN lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">(2)</SPAN></FONT><FONT =

    size=3D1><SPAN lang=3DEN-AU=20
    style=3D"FONT-SIZE: =
7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
    </SPAN></FONT><FONT face=3DArial size=3D2><SPAN lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Can you also suggest =
what may be=20
    causing a problem with a DVA310X that is installed in a vehicles =
dash?=20
    &nbsp;The problem is that it will play any DVD for an hour and then =
stop=20
    with the words "wrong region setting" showing on the screen".&nbsp; =
We have=20
    to wait another hour for it to cool down and it can play again. No=20
    adjustments to region-setting are required. However it will only =
play for=20
    another hour and the problem reappears. </SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
    </SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Thanks =
again=20
    Peter,</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">Regards</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Len=20
    Zwiers</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 39pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Product=20
    manager.</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P>
    <P class=3DMsoNormal style=3D"MARGIN-LEFT: 36pt"><FONT face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-AU=20
    style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">&nbsp;</SPAN></FONT></P></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HT=
ML>

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